Support Hub

We show up for your momentum.

Guides, rituals, and resources to keep your recovery on track. Reach out anytime — real humans respond within hours.

Contact support Browse FAQ

Live human support

Response times

Average 45 minutes via in-app chat, 4 hours via email.

Availability

Guides are online 7 days a week, 6am–10pm Pacific Time.

Emergency escalation

Use the emergency beacon inside the app for immediate escalation. We coordinate with local resources if needed.

Momentum+ Concierge

Momentum+ members receive concierge onboarding, weekly accountability summaries, and a quarterly calibration call.

  • Personalized setup walkthrough
  • Shared circle moderation assistance
  • Priority scholarship & gifting requests
Upgrade for $5

Guided rituals & resources

Download curated packs to keep your practice fresh. Each ritual includes context, prompts, and integrations.

Daily Ritual Pack

Seven breathwork and visualization flows to anchor your mornings.

Request access

Community Circle Guide

Best practices for launching and moderating your own accountability space.

Download PDF

Frequently Asked Questions

How do I reset my Momentum password? +

Open the app, tap Settings > Account, and choose Reset password. You’ll receive a secure link that expires in 15 minutes.

What if I need clinical help? +

Momentum is a supportive companion, not a replacement for professional care. Use the emergency beacon for immediate assistance or contact local services. We can help connect you with licensed clinicians.

Do you offer scholarships? +

Yes. Complete our encrypted form and tell us about your journey. We grant Momentum+ credits in 3-, 6-, or 12-month increments depending on need.

Where can I view system status? +

Visit status.gluckz.com for real-time uptime metrics, incident history, and maintenance windows.

Policy center

Stay aligned with our legal guideposts.

Momentum serves Mature 17+ audiences and is not medical advice. Review the key docs below before launching circles or submitting store approvals.

Policy

Privacy Policy

Understand what stays local, how diagnostics work, and your rights to control data.

Read policy

Agreement

Terms of Service

Review acceptable use, community standards, wellness disclaimers, and liability limits.

See terms

Fast facts

  • Mature 17+ only. Not directed to children under 13.
  • Use the app for wellness support; it is not medical or clinical treatment.
  • Need a custom DPA or enterprise rider? Email support@gluckz.com.

Contact the Momentum Guides

Send us a message and we’ll respond within hours. If this is an emergency, contact local services immediately.

Email: hello@gluckz.com

Phone: +1 (888) 555-0184

Office: 500 Aurora Way, Suite 88, San Francisco, CA 94107 USA